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Returns & ExchangesYour satisfaction is our top priority. If for any reason you are not satisfied with your purchase, please return the article in its original unused condition within 30 days and we will gladly refund your purchase price. (Shipping charges are not refunded unless the reason for return is due to our error - wrong item, defective product, etc.) Special order items may be subject to a 20% re-stocking fee. Clearance items cannot be returned. Included with every order is an invoice/packing slip which shows your order detail, and serves as our Exchange/Return Form. Please refer to the back of the packing slip for instructions on how to return or exchange your item(s). Return your package via Insured Parcel Post (US Mail) or an equivalent method of your choosing. Please keep your shipper's receipt until you have received your exchange or refund. If you request a refund, we will refund using your original payment method. Please include a contact phone number, email address or fax number in case we have any questions about your return. If you request an exchange, we treat it as two separate transactions. We will credit your charge card for the returned item and then treat the exchange as a new order and charge your card accordingly. Unless the exchange occurred as a result of our error, we do not refund postage and handling. * Please Note: If you took advantage of a FREE shipping promotion and the total of your order is reduced to less than the qualifying value by returns, the actual shipping charges will be retroactively deducted from the total of the refund due. You'll receive notification via e-mail when your refund (if applicable) is processed. You should expect to receive your refund within four weeks of giving your package to the return shipper. In many cases, you'll receive a refund more quickly. Please send all returns or exchanges to: Ties & Socks Return Center 25A Gramar Ave Prospect CT 06712 |
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